Customer Account Manager
As a Customer Account Manager, you are responsible for the business strategy and development of your Mid-Market client portfolio in France and EMEA. Your mission is to ensure customer satisfaction, retention, and growth of strategic accounts by aligning their business challenges with Sociabble’s solutions.
You are the key partner for client decision-makers (C-level, Sponsors, Communication, HR, IT…) and oversee the entire customer lifecycle, from onboarding to partnership development, working closely with a Digital Project Manager (DPM) and liaising with Product teams.
Your role is structured around four strategic pillars:
Account management
Responsible for growing financial revenue by securing renewals and identifying growth opportunities
Build a strong network within your accounts and develop high-level strategic relationships with key decision-makers (C-level) in a business partnership mindset
Manage the entire sales cycle, from identifying and qualifying needs to presenting tailored solutions, handling commercial proposals, negotiations, and closing deals
Strategic advisory
Act as a trusted advisor to clients (C-levels, Sponsors, Communication, HR…), understanding their business challenges and guiding them on engagement strategies related to communication and advocacy
Define the Success Plan alongside the DPM and ensure its alignment with the client’s strategic goals
Lead regular check-ins and steering committees, bringing together the client’s project team and executive stakeholders
Driving Sociabble deployment & adoption
Oversee project support, primarily executed by the DPM in charge of operational execution and technical coordination, across all project phases (before, during, and after deployment)
Ensure that project actions executed with the DPM align with the client’s long-term strategic needs
Relay client feedback to the Product teams to contribute to platform improvements
Proactively suggest internal process enhancements to optimize the customer experience
Inspire, manage & share knowledge
As the manager of the DPM, ensure a clear division of responsibilities and create an efficient, dynamic working environment
Embody Sociabble’s values, fostering a culture of excellence and collaboration among colleagues and clients
Qualifications
The ideal Candidate
Education & experience
University degree in commercial, digital, or engineering fields
4+ years of hands-on experience as an Account Manager with project management exposure
3+ years of experience handling international EMEA clients
Sales & account management expertise
Strong background in long and complex sales cycles, using various methodologies
Proven ability to manage multiple projects simultaneously in a fast-paced environment
Full sales cycle experience: renewals, upsells, cross-sells, and negotiations
Languages & work Style
Fluent in French (C2) and English (C2) – mandatory
Highly autonomous, self-motivated, and results-driven
Strong team player, able to collaborate effectively across teams and departments
Proactive mindset, taking initiative and anticipating client needs
Stakeholder engagement & client relations
Skilled at engaging with C-level executives, HR Directors, Communication Directors, and Project Managers
Ability to build and maintain long-term strategic relationships, including with large accounts
Strong service orientation, with a mix of analytical and synthesis skills
Essential skills & knowledge
Expertise in new technologies, SaaS, and digital transformation
Deep understanding of internal communication, social networks, and community management
Team management experience is a plus – while not mandatory, prior leadership or mentoring experience is highly valued
Mandatory experience (please note that applications that do not meet these criteria cannot be considered)
Minimum 4 years in a related position, including experience handling US customers
Fully bilingual in English & French (C2 level required)
Proven experience managing the full sales cycle (renewals, upsell, cross-sell, negotiation)
Ability to manage multiple complex projects simultaneously
Demonstrated expertise in High-Touch portfolio management
Our perks:
Join an international Scale Up SaaS that’s certified as a Great Place to Work and as a “Best Workplace” for 2023.
Explore your new role with personalized and comprehensive onboarding, followed by workshops, Friday trainings, and year-round training sessions!
Enjoy benefits designed for your well-being at work: beyond healthcare and transportation coverage, benefit from Edenred restaurant vouchers, a vacation bonus, RTT, and the "Leeto" benefits platform.
Find your perfect balance with hybrid and flexible work, all while reuniting with your team in our stunning offices in the heart of Paris #LI-Hybrid
Connect with your colleagues through numerous events: afterworks, team buildings, town halls.
Choose a committed company: partnership with Tree Nation, where each Sociabble employee plants trees to offset their CO2 emissions.
️ Embody our values: kindness, ambition, humility. At Sociabble, we are "Bootstrappers".
Important information before applying:
Permanent Position
Based in Paris
All your information will be kept confidential according to EEO guidelines.
